1. Information We Collect

We may collect information that you provide directly to us, including:

• Your first and last name

• Email address

• Phone number, when provided

• Messages submitted through our contact form

• Purchase and order information

• Product preferences

• Information you provide when joining an email list, purchasing an eCookbook, or requesting customer support

We may also collect information automatically when you visit the website, including:

• Internet Protocol address

• Browser type

• Device information

• Pages viewed

• Links clicked

• Date and time of your visit

• Referring website

• Cookie and similar technology data

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill purchases

• Deliver eCookbooks and other digital products

• Send purchase confirmations and product-access emails

• Respond to questions or customer-service requests

• Manage customer records

• Provide access to programs, communities, or bonuses included with a purchase

• Send educational information, updates, or promotional emails when permitted

• Improve the website, products, and customer experience

• Protect the website and prevent fraudulent activity

• Maintain business and transaction records

• Comply with applicable legal requirements

3. Purchases and Payment Processing

When you make a purchase, information such as your name, email address, billing details, and transaction information may be collected.

Payments are processed by third-party payment providers, such as Stripe.

Freezer Meals with Lisa does not directly store your complete credit or debit card number. The payment provider collects and processes payment information according to its own terms and privacy policy.

4. Email Communications

We may send transactional emails related to:

• Purchases

• Product delivery

• Downloads

• Customer service

• Access to included programs or communities

• Important changes affecting an order or service

Transactional emails are sent because they are needed to complete or support your purchase.

We may also send educational or promotional emails when you have requested them or provided permission to receive them.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email.

Unsubscribing from promotional messages may not stop transactional emails that are needed to fulfill a purchase or respond to a request.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Help the website function

• Remember preferences

• Understand how visitors use the website

• Measure website traffic

• Improve website content and performance

• Support security and fraud prevention

Third-party services used by the website may also place or use cookies according to their own privacy policies.

You may adjust your browser settings to block or delete cookies. Some website features may not function correctly when cookies are disabled.

6. How We Share Information

We do not rent or sell your personal information for money.

We may share information with trusted service providers that help us run the website and provide our products and services.

These providers may include:

• Systeme.io for website hosting, forms, email delivery, customer records, sales funnels, and product delivery

• Stripe and other payment providers for payment processing and fraud prevention

• Email service providers

• File-storage or digital-delivery providers

• Website analytics and security providers

• Professional advisers, such as legal or accounting professionals, when needed

Service providers receive only the information reasonably needed to perform their services.

We may also disclose information:

• When required by law, court order, or legal process

• To protect our rights, customers, website, or property

• To investigate suspected fraud, misuse, or security concerns

• In connection with a sale, transfer, or reorganization of the business

7. Third-Party Websites and Services

The website may contain links to outside websites or services, including Facebook and other social media platforms.

When you leave our website, the privacy practices of the outside platform apply.

Freezer Meals with Lisa does not control and is not responsible for the content, security, or privacy practices of third-party websites.

Please review the privacy policy of any outside website before providing personal information.

8. Facebook Groups and Communities

Purchases may include access to a Facebook group, community, or complimentary Sneak Peek.

Participation in Facebook groups is subject to Facebook’s own terms, settings, and privacy practices.

Information you choose to post inside a group may be visible to Lisa, group administrators, and other group members based on the group’s privacy settings.

Please avoid posting sensitive personal information inside a community group.

9. Data Retention

We retain personal information only for as long as reasonably needed to:

• Fulfill purchases

• Provide customer service

• Maintain transaction and tax records

• Send communications you requested

• Resolve disputes

• Enforce agreements

• Meet legal and business obligations

Retention periods may vary depending on the type of information and why it was collected.

10. Data Security

We take reasonable administrative and technical steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

No website, online transmission, or storage system can be guaranteed to be completely secure.

You are responsible for protecting any passwords, devices, or accounts you use to access digital products or outside communities.

11. Children’s Privacy

This website and its products are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13, we will take reasonable steps to delete it. COPPA applies to websites directed to children under 13 and to operators with actual knowledge that they are collecting a child’s personal information.

12. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent for certain uses of your information

• Unsubscribe from promotional emails

• Ask questions about how your information is collected or used

Some information may need to be retained for legal, tax, transaction, fraud-prevention, or customer-service reasons.

To submit a privacy request, contact us using the email address listed below.

We may need to verify your identity before completing a request.

13. Changes to This Privacy Policy

We may update this Privacy Policy as the website, products, services, or legal requirements change.

The updated policy will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an updated policy is posted means that the revised policy will apply to future activity.

14. Contact Us

Questions about this Privacy Policy or your personal information may be sent to:

Freezer Meals with Lisa
Email: lisa@freezermealswithlisa.com